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Order & Shipping
Return & Exchanges
Order & Shipping
How long is the shipping time?

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

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Order & Shipping
I just placed an order, when will it ship?

We typically ship in 1-5 business days (Tuesday). And you will receive your order in 5-15 business days (Mon-Fri) depending on your location, weather,  and ship method. Please know that we are doing the best we can to get orders out promptly.

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Order & Shipping
How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way! 

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Order & Shipping
My order never got to me, what do I do?

Oh no! Hopefully, this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.   

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Order & Shipping
What if my product arrives "MELTED"?

Unfortunately, we cannot control the weather or guarantee that items you purchase will arrive in perfect condition but we DO chill and pack our orders in temperature-controlled packaging to ensure our products are delivered in mint condition. 

But, in the event, you receive a melted product it does NOT mean the product has gone bad and can still be used.

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Order & Shipping
What is your return policy?

Due to the nature of our products, we DO NOT offer returns but we do pride ourselves in making all of our customers happy. To receive a full refund or free re-order please email us the nature of your return and one of our customer service representatives will get back to you within 24-48 hours with a solution.

To be eligible for a return, your item must be mildly used and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned.  We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Ginger & Honey ,PO Box 10252, Cleveland Ohio 44110, United States.

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